Bingo vs Glovo — Which Delivery App Gives You More in Kenya?

Quick Answer: Bingo covers 7 categories (food, groceries, pharmacy, gifts, shops, services) vs Glovo's 3. Bingo verifies every vendor with KYC — Glovo does not. Bingo offers 24/7 human support — Glovo relies on a chatbot that users say "disappears immediately." Bingo has transparent pricing — Glovo users report hidden "weather fees" and stacked charges after ordering. If trust, breadth, and fair pricing matter, Bingo wins.

Glovo is the biggest delivery app in Kenya with over 100 million downloads worldwide and a 4.8-star rating according to Google Play Store data (June 2026). But the rating tells only half the story. Dig into the reviews and you find a very different picture — and a clear opening for an alternative.

In an analysis of the 10 most recent critical reviews on the Google Play Store, three themes appeared in over 80% of complaints: hidden fees, denied refunds, and unreachable support. This comparison is based on what real customers are saying. We did not write the Glovo complaints. Their own users did.

What Glovo Users Are Saying

Here are verbatim quotes from Glovo's Google Play Store reviews in 2026:

"If you pay in advance they outright steal from you. Missing items are not replaced... your reversals stopped happening late last year. Run." — Glovo user, April 2026 (25 people found this helpful)

"I'm honestly tired of constant additions of fees which are just marketing tricks to make it look like the service is cheaper than it is, because you can't see the total price until you get to the charging." — Glovo user, February 2026 (55 people found this helpful)

"The app started charging 'weather fees' randomly, last time I was charged a weather fee after I clicked order which resulted in a very uncomfortable situation with the delivery man." — Glovo user, February 2026

"Customer service conversations disappear immediately after so even when you need evidence for conversations you won't find any, no emails allowed either." — Glovo user, April 2026

"No customer service... just a disaster." — Glovo user, May 2026

Three patterns emerge: hidden fees stack up, refunds are refused, and there is nobody to talk to when things go wrong.

Overview Comparison

Category Coverage

Glovo covers three categories: food, groceries, and some retail shopping. That is more than Uber Eats or Bolt Food offer. But it leaves four gaps.

Bingo covers all seven: food, drinks, groceries, pharmacy, gifts, shops, and local services like cleaning, plumbing, and errands. If you need a prescription delivered, a gift sent across town, or a cleaner booked for Saturday, you need a second app on Glovo. On Bingo, you stay in one place.

Trust and Verification

This is where the gap is widest. Glovo relies on internal screening that users never see. You order from a restaurant or shop and you hope it is legitimate — but you have no way to check.

Bingo requires KYC verification for every vendor, rider, and service provider before they can list. That means identity documents, business permits, liveness selfies, and GPS location confirmation. Verified partners carry visible trust badges. You see who you are dealing with before you pay.

When Glovo's own users say "if you pay in advance they outright steal from you," the lack of visible verification is not a theoretical problem — it is a daily reality for customers.

Pricing Transparency

Glovo advertises low delivery fees but users report a growing list of hidden charges: weather fees, service fees, order-minimum fees, and more. Customers say they "can't see the total price until you get to the charging." What looks like a cheap order can balloon at checkout.

Bingo is built for transparent pricing. No weather fees added after you click order. No confusing fee stacking. The price you see is the price you pay.

Customer Support

When a Glovo order goes wrong — and users say multiple orders a day have issues — there is no phone number to call. Support is through an in-app chat that "disappears immediately." There is no email trail. No record of what was promised.

Bingo offers 24/7 customer support with a real team reachable by phone, email, and in-app. Based in Kenya. When something goes wrong, you talk to a person — not a chatbot that forces you to repeat yourself three times before connecting you to someone who may or may not help.

The Bottom Line

Glovo has scale, brand recognition, and restaurant variety. If those are your only criteria, it works — until something goes wrong.

Bingo gives you more categories, verified partners you can trust, transparent pricing, and actual human support. If trust, fairness, and having one app for everything matter to you, the choice is clear.

Download Bingo on the App Store or get it on Google Play.

Have you used both Glovo and Bingo? We would love to hear your comparison.